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§ 1.Definitions

All capitalized terms, as well as other terms used and referenced in the Terms of Service, have the following meanings:

  1. Administrator - Autoklinika Robert Nowaczyk limited partnership with its registered office in Poznań, address: ul. Sianowska 67a, 60-453 Poznań, NIP: 7812029121, REGON: 520676611, entered into the National Court Register under number: 0000938928, Website - the Administrator's website available at: https://autoklinikapoznan.pl/.
  2. Contact Form - a service available on the Website, allowing the User to send an electronic message to the Administrator;
  3. Terms of Service - this document;
  4. Service - the service available on the Website, i.e., the Contact Form;
  5. User - an entity that uses the Service.

§ 2.General provisions

  1. The Regulations define the rules for providing the Service by the Administrator electronically.
  2. Before giving consent to use the Services, it is necessary to carefully read the Regulations.
  3. To use the Services, it is necessary for the User to have a computer or other multimedia device with access to the Internet, any web browser, and an active email account.
  4. Using the Services is voluntary.
  5. Any person who has reached the age of 18 and has not been incapacitated may use the Services.
  6. The provision of the Services will commence immediately after the User activates the Service in accordance with the Regulations.
  7. If the User accepts the Regulations and Privacy Policy and uses the Services, an agreement for the provision of services electronically is concluded.
  8. The Administrator implements security measures to protect against unauthorized access, unauthorized alteration, disclosure, or destruction of data, including personal data.

§ 3.Rules of using the Website

  1. Using the Website by Users is subject to all applicable laws in the territory of the Republic of Poland and in community law, therefore Users agree not to violate these norms. Users also undertake to comply with the principles articulated below.
  2. Each User is obliged to use the Website and Services in accordance with their purpose, the Regulations, applicable laws, public order, and good manners.
  3. In particular, the following is prohibited:
    • a) using the Website using malicious code, i.e., a program or computer code that damages or otherwise adversely affects computer systems or their components, software, computer networks, computers and devices, or data,
    • b) introducing malicious code onto the Website or exposing the Website to the action of such malicious code,
    • c) copying, damaging, decompiling, or any other actions related to the Website that go beyond normal use of the Website and Services,
    • d) taking actions that violate the privacy of Users,
    • e) taking actions aimed at surreptitiously obtaining User data,
    • f) posting content that is offensive, demeaning, humiliating, untrue, or that violates the dignity of third parties, the Administrator, the Website, and other Users,
    • g) except for files intended for download - downloading, copying, transmitting, or sharing, or using the content of the Website, i.e., in particular databases, reports, tasks, and other content provided on the Website, or in any way using them in whole or in substantial part, in particular it is prohibited to transfer data to third parties, both for a fee and free of charge, using them for personal purposes, taking other actions that would threaten the interests or directly or indirectly violate the rights of the Administrator or other Users.
  4. The rights to confidential information and all legally protected elements of the Website, including the interface, graphic elements, names, logos, etc. (hereinafter referred to as "Marks") belong to the Administrator or its contractors. Marks are legally protected without restrictions, in accordance with the law applicable in the territory of the Republic of Poland. Any unauthorized use of the Marks may expose Users to civil or criminal liability.
  5. The Administrator is entitled to make changes to the functionality of the Website in order to improve its quality and diversify it.

§ 4.Contact Form Service

  1. The contact form allows the User to send an electronic message to the Administrator.
  2. Access to the contact form is free of charge.
  3. Using the Contact Form Service is unlimited in time.
  4. The Contact Form Service can be used an unlimited number of times.
  5. In order to use the Contact Form Service, the User is required to:
    • a. read the content of the Terms of Service,
    • b. enter their first name, last name, phone number, email address, and provide the desired completion date and message content,
    • c. give consent to the provision of the service before the expiration of the withdrawal period,
    • d. give consent to the use of telecommunication end devices by the Administrator for direct marketing purposes,
    • e. give consent to receive commercial information electronically within the meaning of the Act of 18 July 2002 on the provision of electronic services,
    • f. confirm that they have read the Terms of Service and Privacy Policy,
    • g. confirm their intention to use the Service by clicking the "Send Message" button.
  6. The User is obliged to use the Contact Form in accordance with the law, the provisions of the Terms of Service, and good manners.
  7. The User undertakes not to provide false personal data, as well as not to provide the personal data of another person without their permission. The User bears sole responsibility for the content of the data provided, including liability for any infringement of the rights of third parties.

§ 5.Complaints

  1. Users can submit complaints regarding non-performance or improper performance of the Service.
  2. Complaints can be submitted to the contact details provided in § 1 point 1 of the Terms of Service.
  3. The Administrator is obliged to respond to the submitted complaint within 7 days.

§ 6.Personal data

Autoklinika Robert Nowaczyk limited partnership with its registered office in Poznań, address: ul. Sianowska 67a, 60-453 Poznań, NIP: 7812029121, REGON: 520676611, entered into the National Court Register under number: 0000938928, is the administrator of your personal data. Personal data is processed in accordance with applicable law, including the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), based on the principles described in the Privacy Policy available on the website https://autoklinikapoznan.pl/.


§ 7.Out-of-court dispute resolution

  1. Any disputes that may arise in connection with this document will be resolved through negotiations between the Administrator and the User, who undertake to act in good faith to resolve the dispute, taking into equal consideration the interests of the Administrator and the User. In the event that the procedure provided for in the above sentence proves ineffective, the dispute will be submitted to the competent common courts with jurisdiction for the Administrator's registered office. The rules of this paragraph do not apply to Users who are consumers within the meaning of civil law provisions and to entities to which consumer law provisions apply.
  2. The Administrator hereby declares that it does not use alternative dispute resolution methods for consumer disputes.

§ 8.Withdrawal from the agreement for the provision of electronic services

  1. Users who are consumers within the meaning of civil law provisions and entities to which consumer law provisions apply have the right to withdraw from such an agreement within 14 days from its conclusion without giving any reason, unless the Administrator has fully performed the Service with their explicit consent. To meet the above deadline, it is sufficient to send an unambiguous statement before its expiration.
  2. The right of withdrawal does not apply to the aforementioned Users in cases specified in Article 38 of the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended).
  3. In order to withdraw from the Agreement, the User may use the withdrawal form attached as Annex 1 to the aforementioned Act, although this is not mandatory.

§ 9.Final provisions

  1. Users are strictly prohibited from providing unlawful content, including in correspondence with the Administrator and in the contact form.
  2. If any provision of the Regulations is deemed invalid, the remaining provisions remain in force and continue to be binding.
  3. The Regulations are available on the Website free of charge in a form that allows their acquisition, reproduction, and storage of their content using a teleinformation system.